Page 14 - Impression July 2020

PATIENT EXPERIENCE

Stories From the Heart

"The staff in all departments are always "My visit was professional and right on

very considerate and caring of the patients time/task. Love my Doc, Love the
No one could ask for a better staff" Nurses/Techs. Everyone is pleasant and
friendly. I ALWAYS refer Hopkins!"
"Katy did my x rays she was wonderful

very caring and made me feel very "Everyone was very wonderful and
comfortable about what was going to professional to me. I would like to Thank
take place. Thank you Katy" all of the Staff, that did my procedures "

"My technician was awesome, polite and "The women at the front desk was great!
cared about me, asking if I was The CT Scan staff was also kind and very
comfortable numerous times." helpful."

"I had basically no wait time, and the staff "All individuals were friendly, courteous,
was courteous and efficient. The whole and yet professional who kept me at

thing took less than 20 min." eased. Great group of folks."

"The two Techs were excellent. I had never been treated like such a VIP before. I was the

VIP in that room. To me they were the A-team, David was exceptional! I can't recall the
Other tech's name, but also exceptional. It was perfection!"

"The lady (unsure of her name but I do know she wears her hair in a dreadlock fashion)
that checks my mother in for her radiology appointment at Bayview is always pleasant,

quick to provide updates on delays and knowledgeable regarding our questions and
concerns. She makes for a welcoming experience every time!! I will always bring my
mother to Bayview for testing as long as she is there!!!"

"Top shelf organization professional in every matter would not consider any other medical
facility given the opportunity. Great University God Bless Y'all "

"The Nurse who prepped me for my scan was AMAZING!!! When she installed the IV I felt
nothing!!! Upon arriving home and I removed the gauze; No bruising at all!!! I didn't get her

name but she has to remember me, as I told her how awesome her skills were...gifted!!! A
blessing to all who are fortunate enough to be served by her. Thank you!"

"Even though I have lung cancer, I still felt "Everything was pleasant and well prepared

safe then entire time. You all do a great job and everyone was so helpful. Thank you
of making sure the patients are safe." again"