Page 14 - December 19 Impression

PATIENT EXPERIENCE

Stories From the Heart

"Every one of the staff was extremely caring "The staff are exceptional, everyone I come
& courteous. Cannot say enough good about into contact with, Housekeeping, Security,
all I encountered. " Front desk staff, Nurses, Doctors. We are

fortune to have Hopkins!!! Thank you for
your services."
“Can’t be a better place to receive
treatment. Kind, considerate, professional I LOVE MY BAYVIEW INTERVENTIONAL

and skilled. "
RADIOLOGY TEAM SO SO MUCH!!! They are
family to me, and help me anytime I need it."
"The registration desk person was friendly

and assured me that the wait was a half "My nurse’s name was Denise and she was
hour or less which was true. The young tech phenomenal! I don’t recall the other staff
whom escorted me to the x-ray could not names, but they were equally phenomenal!

have been nicer. The x ray tech named It was a great experience”
Ahmed was gracious and a caring manner
and made one feel comfortable. Great "The staff was very supportive,

team!!" knowledgeable, and professional."

"My technician got me through my MRI. I have myositis which is a muscle disease and on
my first attempt I was overwhelmed, cried and could not get my MRI. My technician

listened to me as to what was hard for me and she promised if I came back later she would
personally make sure I was comfortable. When I came back she had all my concerns taken
care of and held my hand through the whole thing and never made me feel like I was a
bother. We need more of that in this world and I thank her from the bottom of my heart. "

"We find Johns Hopkins to be a very thorough, efficient, courteous facility with an

outstanding staff/team of doctors, nurses (practitioners), technicians, and associated staff.
The guards are courteous and very knowledgeable/informed. By far the best medical care
facility my family has ever attended."

"You have the most Awesome Receptionist at your front desk. She has long dreadlocks

and wears glasses. She is Phenomenal. I felt cared for and regarded. She respected my
time and kept me abreast of delay. She is Amazing. My technologist was Amazing too!
We laughed and had a great time of communication. Wow! Good Medicine practices,

STILL EXIST! Thank You, for this Wonderful experience. "