Page 27 - MarTol

COMPUTER SYSTEM SERVICING NC II - CBLM

INFORMATION SHEET 1.1-3
EFFECTIVE COMMUNICATION

Learning Objectives: After reading this information sheet, the student/ trainee
should be able to;
1. Explain the importance of communication.
2. Identify the various elements of communication
3. Determine the modes of communication.
4. Differentiate the various methods/skills of communication.
5. Identify the three main modes of communication.
6. Determine the barriers to communication.
7. Identify the benefits of effective communication and the consequences
in failing to communicate effectively.

COMMUNICATION
It defined as the art of sending and receiving information. It is a process of
conveying messages, of transmitting meaning between individuals. It is an
exchange; for it to be effective, information must flow back and forth from sender to
the receiver. The former must have some knowledge of the latter‘s reaction. This
process by which a system regulates itself by feeding to itself parts of its outputs is
called feedback.

Basic Elements of Communication:
The process of communication is composed of three elements:
1. The source (sender, speaker, transmitter, or instructor),
2. The symbols used in composing and transmitting the message (words
or signs), and;
3. The receiver (listener, reader, or student).
The three elements are dynamically interrelated since each element is
dependent on the others for effective communication to take place.

Date Developed:
SECTOR ELECTRONICS Document No.
May 04, 2020
RTC Issued by:
ZAMBOANGA QUALIFI- COMPUTER Developed By: Page 26 of
City CATION SYSTEM Mario Elmer B. Revision #___ 115
SERVICING NC II Tolo