Page 28 - MarTol

COMPUTER SYSTEM SERVICING NC II - CBLM

Effective Communication helps workers to:

 Complete a schedule of tasks
 Follow a set of instructions
 Learn correct procedures and improve work practices
 Solve problems
 Work as part of a team
 Follow the enterprise occupational health and safety and environmental
procedures.

There are three main modes of communication:
1. Verbal communication
2. Non-verbal communication
3. Written communication

Verbal Communication
In industries a large proportion of communication is verbal or spoken. This
may occur face-to-face or via telephones or two-way radios. For verbal
communication to be effective both the speaker and the listener need to be actively
engaged in the conversation.
The speaker should be clear, concise, and courteous and use a style of
language that is appropriate to the situation and the audience. The information
should be accurate to the best of the speaker‘s knowledge. The tone of voice and
body language used when speaking are often as important as the words themselves.
The listener should give the speaker their full attention and be sure that they
clearly understand the message being conveyed. Again, body language is very
important. Good listening skills are necessary when receiving instruction or being
taught new procedures.
Questions should be asked by the listener to clarify the meaning and by the
speaker to ensure that the information has been fully understood. There are three
types of questions:

1. Closed questions are used to obtain a particular piece of information. They
are usually answered with a yes or no or with a limited response. For
example:
 Have you driven a four-wheel drive tractor before?
2. Open questions encourage people to discuss a situation and share
information. They often require longer answers and begin with how, where,
when, which, who, why or what. For example:
 What types of tractors have you driven?

Date Developed:
SECTOR ELECTRONICS Document No.
May 04, 2020
RTC Issued by:
ZAMBOANGA QUALIFI- COMPUTER Developed By: Page 27 of
City CATION SYSTEM Mario Elmer B. Revision #___ 115
SERVICING NC II Tolo