Page 13 - Grand Travel - Demo Prototype-RayD
P. 13
Grand Travel Demo
Agent Going to Available to Take the Chat
“Let’s set our agent to Available and accept the chat.”
Action: Put Agent in Available State
Set agent to Available to accept the chat:
When the chat is accepted, SFDC should pop up with the associated account.
Author: Alain Mowad Page 13 of 73
