Page 14 - Grand Travel - Demo Prototype-RayD
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Grand Travel Demo
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“You’ll see that the agent is now engaged in the interaction with the customer. You’ll also notice
that the customer’s number was recognized in Salesforce and their account information is
displayed. While we have an existing integration with Salesforce, we can integrate with any
CRM or backend system to present customer data to the agent. It is also possible to integrate
Author: Alain Mowad Page 14 of 73
