Page 51 - Grand Travel - Demo Prototype-RayD
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Grand Travel Demo
Contact Information
“Selecting the contact option provides any available information on the contact and also allows
the agent to enter any additional information they can gather on the customer.”
Action: Move to .
Explain Intervention History
“When you select the interaction history icon, the agent will get a view of all of the completed
interactions they have had with this customer. The inteventon history also shows which digital
channels that customer has been communicating with the agent on.”
Action: Select the icon.
This will bring you to the message history screen, which contains a scrollable history of all
interactions between the company and the customer (in this case, @JamesFultonLive).
Author: Alain Mowad Page 51 of 73
