Page 54 - Grand Travel - Demo Prototype-RayD
P. 54

Grand Travel Demo





               Action: Select the         icon
               This will access the integrations screen.

























































               Explain Data Integrations

               “​Engage​ can integrate with any number of CRM or backend systems to retrieve additional
               context information on the customer the agent is interacting with. In this example here, the
               customer’s travel history is made available. The agent can leverage this information as
               additional context when addressing the customer’s current interaction.






               Author: Alain Mowad                                                             Page 54 of 73
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