Page 56 - Grand Travel - Demo Prototype-RayD
P. 56

Grand Travel Demo




               Action: Select the Need Help Suggested Response

               From the Knowledge Base, select the ​Need Help​ suggested response:









































               This will insert the suggested response which will contain the agent’s and customer’s names:

















               Note that the suggested replies can be called up simply by beginning to type a response:











               Author: Alain Mowad                                                             Page 56 of 73
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