Page 55 - CHCS - Cisco Hosted Collaboration Solutions

Supporting Student Notes:

UC Buyer:

Role History

• Role created by the transition of corporate telephony from TDM to IP-based systems.

• Many of the UC buyers started their careers as technical experts in Telecommunications (think
telephony , trunking/line side connectivity, such as T1, satellite, microwave, etc.) or Data Networking
expert (switching, routing, DTC, etc.).

• The UC buyer with a Telecom background typically has a better understanding of the user needs and
a more focused approach on the experience that the solution delivers to all different user types

• The UC buyer with a Networking background tends to focus more on standardization, consolidation
and optimization of the operation, without much concern about the end user detailed requirements.