Page 165 - BV-BC 4 days
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Research Techniques
• In order to determine business objectives and desired outcomes you need:
• Business Priorities/Goals
• Critical Success Factors (CSFs)
• Key Performance Indicators (KPIs)
• To uncover challenges, opportunities and capabilities, you must proactively ask
both business and technical decision makers
• What would a C level executive expect you to know about their industry?
• Any upcoming major industry regulations and when they go into effect
• Two or more major industry players that have successfully deployed
innovative use of technology
