Page 161 - BV-BC 4 days
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Research Techniques
• Feedback Forum:
• Used to exchange positive and negative views with a user group
• Focus Group:
• Used to capture detailed information about concerns
• Views, Viewpoints and Concerns:
• View - a representation of a whole system from the perspective of a related
set of concerns
• Viewpoint - defines the perspective from which a view is taken
• Concerns - the key interests that are crucially important to the stakeholders
