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Business Analysis Tools

• Business Capabilities

• A business capability assessment is a review of current capability metrics

• The purpose of business capability analysis is to understand how an
organisation currently performs its tasks and to determine how task
performance can be improved

• Future state capabilities "convey the most important business elements that are
needed to achieve goals in the future"

• Cisco’s recommended way to treat a potential capability weakness within a
customer organisation is objectively describe this gap in a business capability
assessment

• A business capability gap analysis is used to identify those capabilities which
the customer does not have today, but needs in order to fulfil its business goals