Page 59 - PBT Bangkok

Successful solution providers have re-evaluated their project based professional services
delivery capabilities in order to effectively to take advantage of the cloud opportunity:

• The first step for primarily product resellers was to invest in
professional services capabilities and build offerings

• Many started by implementing a Managed Services Offering (i.e.
Helpdesk, Remote Monitoring, NOC, Support, Training)

• Developed services offerings that are packaged and repeatable

• Reduced resource intensive, customized consulting offerings

• Implemented changes in their processes to speed deployments

• Offering services that are more tightly integrated into line of business
requirements

• Integrating and implementing solutions across multiple deployment
models (On-premise, public and private)

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 59