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Services Delivery Phase Identified Professional Services Offerings
Pre-Sales Consulting
(Before) ■ Discovery / Assessments (fee based but often negotiated)
■ Strategy consulting
Setup & Configuration ■ Assessments, health checks and requirements development (billable)
(During) ■ Production level migration planning for existing data
Post-Sales (After) ■ Support for migration of on-premises data to cloud applications
■ Hybrid IT integration services
■ Integration with cloud based applications (i.e. Google Apps, Microsoft
365, Cisco Jabber)
■ Project office and project management
■ Managed services (monitor, manage and service)
■ Managed help desk and Level 1 support (24x7 front end)
■ User training
■ Extended service level agreements
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