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Services Delivery Phase Identified Professional Services Offerings
Pre-Sales Consulting
(Before) ■ Cloud Readiness Assessments
■ Data Migration
Setup & Configuration ■ Business Process Consulting
(During) ■ Vertical Customization
Post-Sales (After) ■ Provisioning and Set Up
■ Infrastructure and Application Integration
■ Security, Access and Testing
■ Integration of Clouds / Network
■ Customer hand off / Project Management
■ User and Tier 1 Training
■ Remote Monitoring / Management
■ SLA and Usage Reporting
■ Customer Lifecycle Management (Activation, Adoption, Usage, Cross
Sell, Renewal)
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