Page 134 - CHCS - CenturyLink

• Most issues are dealt with: Cisco Confidential 134

• Objection Handling
Objection Handling Template
There are 3 phases to Objection Handling:

Acknowledge, state an Alternative and state the Benefit
of that alternative (AAB).

• Competition Handling

Competitive Offensive Strategy :

• Our strengths, Their weaknesses

Competitive Defensive Strategy :

• Their strengths, Our weaknesses

© 2012 Cisco and/or its affiliates. All rights reserved.