Page 90 - Partner Business Transformation Workshop Refresh
P. 90
A charter for services process improvements
● Implement a services catalogue
− Managing a portfolio approach with re-usable service components
● Capture IP - consulting “run-book”
− Drive consistent delivery and bring-on less experienced resources
● Evolve resource assignments & use of technical resources
− Centralised expertise rather than “fly to site”
● Institute skills development and management
− Cloud skills are at a premium - make sure you don’t churn !
● Manage resource allocation expectations
− Utilisation metrics - differs from T&M projects
● Manage delivery and quality of work
− Formal Statement of Work and Change Control - avoid margin erosion !
