Page 91 - Partner Business Transformation Workshop Refresh

Summary

● Consider appointing a change agent

− a dedicated leader to kick start and sustain the effort

● Create awareness for Professional Services using digital techniques

− White-papers, reference architectures, blogs, etc

● Re-evaluate your list of services - create a services catalogue

− rationalise by aligning with the value lifecycle

● Define services that can be packaged for effective deployments

− build “run-books” & use tools to drive efficiency and consistency

● Build a training plan that is not “just-in-time”

− ensure sufficient capacity for the planned volume of business