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KOTLER, RACKHAM, AND KRISHNASWAMY
            ABOUT THE CONTRIBUTORS



            JAMES A. NARUS is a professor of business marketing at Wake Forest
            University.

            WOUTER VAN ROSSUM is a professor of commercial and strategic
            management at the University of Twente, The Netherlands.

            SUSAN FOURNIER is a professor of marketing at Boston University.

            LARA LEE is the president of Outdoor Services.

            FREDERICK F. REICHHELD is a director emeritus of the consulting firm
            Bain & Company and a Bain Fellow.

            PHILIP KOTLER is the S. C. Johnson & Son Professor of International
            Marketing at Northwestern’s Kellogg School of Management.

            NEIL RACKHAM is a speaker and writer on sales and marketing.

            SUJ KRISHNASWAMY is the founder and a principal of Strategic In-
            sights, a  Chicago-based  business  strategy  and  market  research firm
            specializing in sales-marketing interface.


























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