Page 26 - Onboarding Guide

New Franchisee
2019 Onboarding Guide

FAQ

OPERATIONS

& TRAINING

Where can I find the Operations Guide?
The Operations guide can be found by going to FranConnect > Library > Operations > Manuals and Protocols. Another way to locate
the guide is to type ‘Operations Guide’ into the library search field. The purpose of the Operations guide is to provide consistency in the
delivery of care, systems, and pricing and is critical for the continued success of the brand. The steps outlined below detail the process
that The Joint Corp. (The Franchisor) will use to enforce network-wide compliance to its standards, policies and protocols as defined in
all manuals, guides, communications, and agreements.

When will I find out more about Phase I and Phase II training–i.e.; location, dates, what to bring,
training materials, etc.
A member of the training team will schedule a call with you and your RD/FBC within three weeks after you sign your Franchise
Agreement. After you sign your lease, training can be scheduled. The training team will send a follow up email with details of each
training so you can make the appropriate arrangements.

Am I required to attend both Phase I and Phase II training?
Both Phase I and Phase II training are required for New Franchisees. During both of these training weeks, you will learn what it takes to
run a successful business at The Joint. We will provide support to you before and after you open your clinic.

Is there a point of contact for training?
Yes. The training team member who conducts the initial Welcome Call will be able to answer questions relating to Onboarding (getting
your tools and resources). This team member will also help you prepare for your upcoming training and getting it scheduled.

How do I register for training?
We will discuss registering for training during the Welcome Call. If you are not ready to make a decision regarding training dates at this
time, we will email you a link to a form where you can schedule training after the call.

Published on: 05/20/2019
© 2019 The Joint Corp. All Rights Reserved. 26 Revised on: 08/19/2019