Page 39 - FG - New Franchisee - Clinic Operations - 2019

New Franchisee Clinic Operations
Facilitator Guide

Day One Learning Objectives Recap

Meet the Joint Objectives

☐ ☐ Describe The Joint’s Mission - “To improve the quality of life
through routine and affordable chiropractic care and core DO: Review the objectives from
values - Integrity, accountability, trust, excellence, respect“ the day Ask if the participant has
any questions and take note of Note Facilitator
☐ ☐ Explain the benefits of routine chiropractic care
anything they would like to cover
☐ ☐ Understand what makes The Joint different than traditional more in depth if time permits
chiropractic offices

☐ ☐ Understand both the D C and W C roles and
responsibilities

Patient Flow Objectives

☐ ☐ Discuss the key components of efficient patient flow

Greeting Patients and Taking Intake Forms Objectives

☐ ☐ Illustrate welcoming new patients to The Joint

☐ ☐ Differentiate the welcome script between Medicare patients and non-Medicare patients
☐ ☐ Assemble clipboards with patient intake forms and key tags and understand the benefits of key cards

☐ ☐ Distinguish the difference between a patient’s first visit and all subsequent visits

☐ ☐ Review completed intake forms (check for signatures, sign as witness, etc )

☐ ☐ Indicate how to adhere to patient privacy
☐ ☐ Identify which intake forms to give to the doctor

© 2019 The Joint Corp. All Rights Reserved. 39 Published on: 05/31/2019