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Nomination Recognition 2017

Report by Cross Functional Team

CATEGORY: CROSS FUNCTIONAL TEAM AWARD

PROJECT: HeathTrust Implementation Team

CATEGORY: CUSTOMER FOCUS

NOMINATOR: Regina Fillipovich
SPONSOR: 5244,2276

LEADER: 3275,5237,7395

PROFILE:
Describe the situation or event related to the individual's or team's performance.
Creation of the HealthTrust Implementation Team proved invaluable to ensuring the
success of a large multi-system implementation. In keeping with our ?Customer for
Life? theme, the HealthTrust Implementation Team created a new model that
allowed for flexibility, minimal customer interruption, and quicker installations all
while proactively developing ways to retain and educate healthcare end-users.
Through multi-team collaboration, the following new ways of working were
developed and implemented allowing the team to successfully implement 9 new
healthcare systems in less than 12 month timeframes.

? HPG project management team was created to manage field execution including:
Operations Management, Forecasting, Installation Planning, Production, Freight
Logistics, and Order Prioritization
? Distribution and Order Management: The team worked with multiple distributors
including Staples, Owens & Minor, Parallon, Concordance, Cardinal and Henry
Schein to ensure drop ship orders were obtained and shipped on time for
installation.
? IDN Automated Implementation: This approach used email campaigns created in
Marketo to contact all facilities within an IDN to set up presentations, distribute
educational materials and collect satisfaction surveys speeding up the overall
implementation process and reducing initial work for HSD?s.
? Digital Marketing Retention Plan: During each facility implementation, emails of
IP?s, EVS, and Material Managers were collected and added to the IP Monthly
Minute. This approach leaves an everlasting presence by consistently updating our
end-users on GOJO Healthcare Market incites, further advancing our ?customer for
life? effectiveness model.
? Salesforce.com Advancements and Tableau Reporting - new functions including
Site Survey Dates, Installation Dates, Field Service Rep Name, and Installation
Company are now documented in Salesforce.com and provide detailed progress
reporting within Tableau.
? Satisfaction Surveys: Created and implemented a satisfaction survey and score-
carding metric to monitor areas that are of strength and areas that we need to
improve upon.

Describe in detail the individual's or team's notable behaviors.
The HealthTrust Implementation Team was successful based on their detail
oriented planning and communication methods, adaptability and flexibility to new

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