Page 206 - Binder

Nomination Recognition 2017

Report by Individual Nominee

CATEGORY: CUSTOMER FOCUS

NOMINEE NOMINATOR DEPARTMENT
Ashley Honaker Regina Fillipovich MKT DEV HC - Sales Operations 300540

Describe the situation or event related to the individual's or team's performance.

Ashley has excellent project management skills. During the implementation of these two Healthcare Systems,
she was dedicated to meeting customer expectations with constant end-user follow-up and team collaboration
with field services to ensure quick and successful installations. Ashley's efforts with the following made the
overall projects very successful:

? Distribution and Order Management: Ashley worked with Owens & Minor and Cardinal on a daily basis to
ensure drop ship orders were obtained and shipped on time for installation.
? IDN Automated Implementation: Ashley prepared email campaigns created in Marketo to contact all facilities
within Quorum and RCCH to set up presentations, distribute educational materials and collect satisfaction
surveys speeding up the overall implementation process and reducing initial work for Healthcare Seller's.
? Salesforce.com Advancements and Tableau Reporting - Ashley participated in creating new functions
including Site Survey Dates, Installation Dates, Field Service Rep Name, and Installation Company in
Salesforce.com and helped monitor opportunity progress within Tableau.
? Satisfaction Surveys: Ensured customer satisfaction by sending each facility a survey, documenting areas of
strength, and following up with the customer on areas of improvement.

Describe in detail the individual's or team's notable behaviors.
Ashley was successful based on her detail oriented planning and communication methods, adaptability and
flexibility to new ways of working, and multi-team collaboration ensuring all objectives and deadlines were met.
She remained very dedicated to ensuring the overall success of the implementations throughout 2017.

What were the results of the individual’s or team’s behaviors?
Ashley was responsible for the logistics and implementation of Quorum Health and RCCH, both of which are
IDN's within HealthTrust. Her detailed project management and constant end-user communication led to the
installations of over 22,000 dispensers at Quorum Health and 14,000 dispensers at RCCH resulting in $248K in
sales in 2017. All while maintaining a 95% customer satisfaction rating.

CONTRIBUTORS:
HealthTrust Implementation Team

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