Page 221 - Binder

Nomination Recognition 2017

Report by Individual Nominee

CATEGORY: DOING WHAT IT TAKES

NOMINEE NOMINATOR DEPARTMENT
Lisa Maley Regina Fillipovich MKT DEV HC - Sales Operations 300540

Describe the situation or event related to the individual's or team's performance.

Lisa has excellent project management skills. During the implementation of these two very large Healthcare
Systems, she was constantly proactive and willing to go the extra mile based on the end-users needs. Lisa's
efforts with the following made the overall projects very successful:

? Distribution and Order Management: Lisa worked with Staples, Owens & Minor, and Parallon on a daily basis
to ensure drop ship orders were obtained and shipped on time for installation.
? IDN Automated Implementation: Lisa prepared email campaigns created in Marketo to contact all facilities
within CHS and HCA American to set up presentations, distribute educational materials and collect satisfaction
surveys speeding up the overall implementation process and reducing initial work for Healthcare Seller's.
? Salesforce.com Advancements and Tableau Reporting - Lisa participated in creating new functions including
Site Survey Dates, Installation Dates, Field Service Rep Name, and Installation Company in Salesforce.com
and helped monitor opportunity progress within Tableau.
? Satisfaction Surveys: Ensured customer satisfaction by sending each facility a survey, documenting areas of
strength, and following up with the customer on areas of improvement.

Describe in detail the individual's or team's notable behaviors.
Lisa was successful based on her detail oriented planning and communication methods, adaptability and
flexibility to new ways of working, and multi-team collaboration ensuring all objectives and deadlines were met.
She remained very dedicated to ensuring the overall success of the implementations throughout 2017.

What were the results of the individual’s or team’s behaviors?
Lisa was responsible for the logistics and implementation of CHS and HCA American. Two of the largest IDN's
within HealthTrust. Her detailed project management led to the installations of over 119,000 dispensers
resulting in $1.08MM in sales at CHS and 77,000 dispensers at HCA American resulting in $701K in sales in
2017. All while maintaining a 95% customer satisfaction rating.

CONTRIBUTORS:
HealthTrust Implementation Team

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