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Nomination Recognition 2017

Report by Cross Functional Team

CATEGORY: CROSS FUNCTIONAL TEAM AWARD

PROJECT: Authorized Reseller / 3rd Party Marketplace Program Team

CATEGORY: INNOVATIVE WAYS OF WORKING

NOMINATOR: Jeffery Buysse
SPONSOR: 5250

LEADER:

PROFILE:
Describe the situation or event related to the individual's or team's performance.
The team demonstrated doing what it takes by researching potential legal firm
partners and building the program from the ground up. Since this was not done
before at GOJO, the team had to deal with ambiguity and learn new skills in
incorporating these types of legal policies. The program also had to meet GOJO
needs but also enhance the relationship with our strategic distributors. The team
remained focused on our customer's needs in the development of the policies. The
team also incorporated whole systems thinking to create the processes to support
and manage the policies.

I think that this represents Innovative Ways of Working because the team did work
smartly with a new outside partner to develop new processes and implement this
new program that is bringing great value to the enterprise.

Describe in detail the individual's or team's notable behaviors.
The team "never gave up." This project was difficult because they had to create a
program that did not exist at GOJO. The final solution had to meet GOJO legal
standards but could not negatively impact our strategic distributors. There were
many iterations required to meet both of these requirements. But, the team did not
give up when it became difficult and they worked it through to the end.

What were the results of the individual’s or team’s behaviors?
The team quickly realized that due to the complexities of e-commerce and
marketplaces, they needed to work outside GOJO and find resources that regularly
dealt with this topic. After several meetings, the team chose VORYS as a partner
and develop the GOJO Authorized Reseller Program. Accompanying the
Authorized Reseller Program, the team created the 3rd Party Marketplace Reseller
Program that allowed GOJO to begin enforcing the Authorized Reseller Program
and eliminate violators of our brands and trademarks.

Since launching on July 1, 2017, we have served 60 unauthorized resellers with
communication alerting them that they are unauthorized resulting in 28
unauthorized resellers removing their products from Amazon. And, more on the
way. We have approved 5 resellers which properly support GOJO. The reaction
from our strategic distributors has been overwhelming positive with comments that
have included statements about GOJO category leadership.

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