Page 243 - Binder

Nomination Recognition 2017

Report by Individual Nominee

CATEGORY: LIFELONG LEARNER

NOMINEE NOMINATOR DEPARTMENT
Kelly Doyne Regina Fillipovich MKT DEV HC - Sales Operations 300540

Describe the situation or event related to the individual's or team's performance.

The Franciscan Health implementation started later in 2017. Kelly was able to quickly learn the implementation
processes as well as working with seller's outside of her normal territory. Her attention to detail, communication
methods and the following all played a major part in her success.

? Distribution and Order Management: Kelly worked with Concordance on a daily basis to ensure drop ship
orders were obtained and shipped on time for installation.
? IDN Automated Implementation: Kelly prepared email campaigns created in Marketo to contact all facilities
within Franciscan Health to set up presentations, distribute educational materials and collect satisfaction
surveys speeding up the overall implementation process and reducing initial work for Healthcare Seller's.
? Salesforce.com Advancements and Tableau Reporting - Kelly consistently monitored project progress by
utilizing SFDC and Tableau reporting.
? Satisfaction Surveys: Ensured customer satisfaction by sending each facility a survey, documenting areas of
strength, and following up with the customer on areas of improvement.

Describe in detail the individual's or team's notable behaviors.
Kelly was successful based on her detail oriented planning and communication methods, adaptability and
flexibility to new ways of working, and multi-team collaboration ensuring all objectives and deadlines were met.
She remained very dedicated to ensuring the overall success of the implementations throughout 2017.

What were the results of the individual’s or team’s behaviors?
Kelly was responsible for the logistics and implementation of Franciscan Health, an IDN's within HealthTrust.
This was one of Kelly's first large health system implementations and she demonstrated exceptional project
management throughout. In 2017 alone, Kelly's efforts led to the installations of over 12,000 dispensers
resulting in $161K in sales. All while maintaining a 95% customer satisfaction rating.

CONTRIBUTORS:
HealthTrust Implementation Team

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