Page 89 - Binder

Nomination Recognition 2017

Report by Individual Nominee

CATEGORY: DOING WHAT IT TAKES

NOMINEE NOMINATOR DEPARTMENT
Carlos Encarnacion Roy Albertson Dispensing 201400

Describe the situation or event related to the individual's or team's performance.

Carlos is responsible for offloading the majority of bulk tanker deliveries at Lippman Campus. Without these
deliveries there would be no soap or sanitizer manufactured at Lippman Campus. This work requires Carlos to
be outside every work day, even the bitterly cold and wet ones. Not only does Carlos have to overcome the
weather on a personal perspective but he also has to work through and find solutions when both he and the
equipment are frozen. Through Carlos' day he probably walks over 10 miles as he is responsible for offloading
tankers on the north and south sides of the facility. This requires him to go from one side to the other all day
long and includes trips to the In-Process Lab to deliver pre-offload samples.

Describe in detail the individual's or team's notable behaviors.
The incoming tanker schedule is very busy and has little tolerance for change. Carlos' schedule is somewhat
analogous to a doctor's office in that if a patient shows up late, it could affect the rest of the patients later in the
schedule. The same is true with trucks that show up late. This requires that Carlos juggle the schedule when
multiple trucks show up at the same time. It can be very stressful balancing the wants and needs of the truck
drivers (sometimes pretty roudy),the Guard, QC, Chem Dispense and Mix while maintaining a high level of
safety and quality. He routinely works through breaks so that the tankers do not get delayed. Carlos knows that
any delay could easily cause GOJO to pay a penalty demurrage charge and could also result in a batch of soap
or sanitizer to be delayed.

What were the results of the individual’s or team’s behaviors?
Carlos' strong work ethic results in minimizing delays of incoming bulk raw material tanker deliveries.

CONTRIBUTORS:
- Dedicated Corporation drivers that deliver ethanol
- Chem Dispense
- Mix

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