Page 186 - kf fyi for your improvement license eng 3-4-15

Gallo, C. (2012, August 30). Apple’s secret employee training manual reinvents customer service in
seven ways. Forbes. Retrieved from http://www.forbes.com/sites/carminegallo/2012/08/30/apples-
secret-employee-training-manual-reinvents-customer-service-in-seven-ways/

Liedtka, J. (2012, November 28). How to innovate – without a miracle. Forbes. Retrieved from
http://www.forbes.com/sites/darden/2012/11/28/how-to-innovate-without-a-miracle/

Linkner, J. (2011, June 16). 7 Steps to a culture of innovation. Inc. Retrieved from
http://www.inc.com/articles/201106/josh-linkner-7-steps-to-a-culture-of-innovation.html

Rayport, J. F. (2012, April 24). Free your frontline workers to innovate. Harvard Business Review Blog
Network. Retrieved from http://blogs.hbr.org/2012/04/unleash-innovation-on-the-fron/

Smith Bedford, G. (2013, October 28). 5 ways to promote creativity in the workplace. The Business
Journals. Retrieved from http://www.bizjournals.com/bizjournals/feature/small-business/tip-of-the-
month-creativity.html?page=all

Recommended search terms
If you’d like to explore Cultivates innovation further, try searching online using the following terms:

• Creating a culture of innovation.
• Going against the status quo in business.

• Learning how to innovate.
• Promoting innovation/creativity.
• Rules for innovation.

More help…

Go to www.kornferry.com/fyi-resources and link directly to the deep dive resources in this chapter. Visit
the site often to see the additional resources that are uploaded on a regular basis.

© Korn Ferry 2014-2015. All rights reserved. WWW.KORNFERRY.COM

186