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Factor III: People
Cluster G: Building collaborative relationships
Competency 20: Interpersonal savvy
20. Interpersonal savvy

Relating openly and comfortably with diverse groups of people.

Interpersonal savvy is an essential part of getting things done within organizations. The key to getting
along with all kinds of people is to hold back or neutralize personal reactions and focus on others first.
Being savvy is working from the outside in. It involves having a range of interpersonal skills and
approaches and knowing when to use what with whom. Customers. Senior leaders. Peers. External
stakeholders. Direct reports. All of these relationships deserve respect, authenticity, and care. A
welcoming demeanor puts other people at ease and sets the stage for smooth, productive interactions.
Being warm. Pleasant. Gracious. Considerate and diplomatic. Approachable and friendly. Attentive to
others’ perspectives. All are qualities of relating effectively to fellow human beings. When relationships
are approached in a flexible and “others-oriented” way, you accomplish results while establishing goodwill
and leave others interested in working with you again.

“In organizations, real power and energy is generated
through relationships. The patterns of relationships and
the capacities to form them are more important than
tasks, functions, roles, and positions.”

Margaret Wheatley – American writer and management consultant

Interpersonal savvy is in the People factor (III) in the Korn Ferry Leadership Architect™. It is
part of Cluster G, Building collaborative relationships, along with Collaborates (6), Manages
conflict (9), and Builds networks (21). You may find it helpful to also take a look at some of the
tips included in those chapters to supplement your learning.

Skilled

Relates comfortably with people across levels, functions, culture, and geography.
Acts with diplomacy and tact.
Builds rapport in an open, friendly, and accepting way.

Builds constructive relationships with people both similar and different to self.
Picks up on interpersonal and group dynamics.
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