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Manages complexity

10. Rock, D. (2009). Your brain at work: Strategies for overcoming distraction, regaining focus, and
working smarter all day long. New York, NY: HarperCollins Publishers.

Courage

11. Sweeney, M. S. (2009). Brain: The complete mind: How it develops, how it works, and how to keep it
sharp. Washington, DC: National Geographic.

Customer focus
12. Anders, G. (2012). Inside Amazon’s idea machine: How Bezos decodes customers. Forbes.
Retrieved from http://www.forbes.com/sites/georgeanders/2012/04/04/inside-amazon/

13. Wikipedia. (n.d.). Amazon.com. Retrieved from http://en.wikipedia.org/wiki/Amazon.com

14. Yahoo Finance. (n.d.). Current and historical Amazon stock price. Retrieved from
http://finance.yahoo.com/q/hp?s=AMZN

Decision quality
15. Kahneman, D. (2011). Thinking, fast and slow. New York, NY: Farrar, Straus and Giroux.

Develops talent
16. Hamori, M., Cao, J., & Koyuncu, B. (2012). Why top young managers are in a nonstop job hunt.
Harvard Business Review. Retrieved from http://hbr.org/2012/07/why-top-young-managers-are-in-a-
nonstop-job-hunt/ar/1

17. Mourdoukoutas, P. (2012). The career-development gap: Why employers fail to retain top talent.
Forbes. Retrieved from http://www.forbes.com/sites/panosmourdoukoutas/2012/07/11/1-career-
development-gap-why-employers-fail-to-retain-top-talent/

Values differences
18. Derks, B., Scheepers, D., & Ellemers, N. (Eds.). (2013). Neuroscience of prejudice and intergroup
relations. New York, NY: Psychology Press.

Directs work

19. Khallash, S. (2013, March 18). How does leadership vary across the world? Global Talent Strategy.
Retrieved from http://globaltalentstrategy.com/en/article/how-does-leadership-vary-across-the-world-
360

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