Page 429 - kf fyi for your improvement license eng 3-4-15
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Manages conflict, 9 continuous improvement
appropriate language, 9.4 customer focused, 11.11
arbitration, 9.14 driving for, 38.13
compromising and bargaining, 9.10 expanding skills, 106.6
constructive communication, 9.2 raising the bar, 1.10
cooperative attitude, 9.12 and taking risks, 28.2
defusing tension, 9.6 of work processes, 38.13
emotional control, 9.7 convergent thinking, 19.12
emotional triggers, 9.8
flexibility, 9.13 cost-benefit analysis, 10.7
global/cultural aspects, 9.3
healthy conflict, encouraging, 9.1 Courage, 10
neutral stance, 9.5 building, 10.8
political blunders, 9.11 clarifying expectations, 10.12
seeking agreement, 9.9 consequences, analyzing impact, 10.7
dealing with criticism, 10.5
confronting poor treatment, 14.13 delivering messages, 10.4
depersonalizing issues, 10.11
connecting
with diverse people, 18.5 direct communication, 10.10
with others, 6.2 escalating issues, 10.3
independent stance, 10.1
proactively, 7.1 managing emotions, 10.6
viewpoints, learning others’, 21.3
showing conviction, 10.2
consequences solution focused messages, 10.14
and accountability, 34.11 supporting others, 10.9
analyzing the, 10.7 tough messages, time and place, 10.13
bending the rules, 12.10
of different approaches, 31.2 courage, developing, 108.7
Creative Problem Solving Institute, 8.12
consistency
aligning words with actions, 36.2 creativity
showing across situations and groups, 103.3 creative thinking, rewarding, 11.11
and diversity, 19.2
contingency plans immersion thinking, 19.10
expecting the unexpected, 23.11
personal, 19.3
removing obstacles to, 27.10
credit, sharing the, 6.13
crises, preparing for, 26.11
crisis mode, 28.3
criticism
avoiding, through perfectionism, 2.3
balancing with solutions, 10.14
dealing with, 10.5
in feedback, 29.5
responding constructively, 26.5
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