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Lack of ethics and values, 103                     Failure to build a team, 104
                 diagnosing negative behaviors, 103.1               delegation and empowerment, 104.7
                 ethical lapses, corrective actions for, 103.2      experimentation, climate of, 104.9
                 ethics and values, adopting, 103.6                 fun, 104.11
                 gray areas, 103.7                                  high-performing teams, 104.4
                 independence, avoiding excessive, 103.8            inspiring the team, 104.5
                 mixed messages, sending, 103.4                     low-performing teams, 104.13
                 unpredictable, 103.3                               modeling teamwork, 104.12
                 values, clarifying, 103.5                          people skills, developing, 104.3
                 values, evolving, 103.10                           roles, in team, 104.6
                 values, understanding others’, 103.9               team building, 104.2
                                                                    team coach, 104.10
               executing through others, 6.8
                                                                    team language, inclusive, 104.8
               exit interviews, 4.3                                 value of teams, 104.1

               expectations                                       Failure to staff effectively, 105
                 clarifying, 10.12                                  diversity, hiring for, 105.7
                 unachievable, 28.7                                 high-performing teams, 105.8
                                                                    interviewing techniques, 105.1
               experimenting                                        long-term, hiring for, 105.3
                 climate conducive to, 104.9                        patience, to find best candidate, 105.5
                 customer solutions, 11.11                          poor performance, addressing, 105.4
                 to innovate, 22.8                                  recruiting, proactive, 105.6
                 to learn, 22.7                                     skill requirements, defining, 105.2
                 with new behaviors, 102.5                          stretch assignments, 105.9
                 with process improvement, 38.13                    success criteria, 105.10
                 promoting, 19.14
                 and resourcefulness, 27.10                       fair treatment, 16.14

               experts                                            family
                 learning from, 106.7, 109.9                        personal learning adventures, 102.10
                 in use of resources, 27.7                          sharing about, 20.5, 20.6
                                                                    time with, to manage stress, 28.14
               external landscape (assessing), 33.5


               failure
                 fear of, 1.3, 22.9, 16.13
                 recovering from, 2.7

















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