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brainstorming techniques, 19.11                  Interpersonal savvy, 20
                 climate of innovation, creating, 19.4              accommodating differences, 20.3
                 collaborating to innovate, 19.1                    approachability, 20.2
                 convergent thinking, 19.12
                 disruptive innovation, 19.6                        authenticity, 20.12
                 diverse ideas, gathering, 19.2                     being interpersonally flexible, 20.1
                                                                    building rapport, 20.4
                 experiments and prototypes, 19.13                  common ground, 20.6
                 frontline employees, engaging 19.8                 defensiveness and attacks, 20.11
                 immersion thinking, 19.9
                 metrics of, 19.14                                  difficult people, 20.10
                 mistakes, comfort with, 19.5                       listening, 20.9
                                                                    networking, making time for, 20.13
                 monitoring trends, 19.7                            non-verbals, to show interest, 20.7
                 personal creativity, 19.3                          sharing and connecting, 20.5
                 process for innovation, 19.10
                                                                    shyness, 20.8
               integrity                                            social cues, 20.14
                 and consistency, 36.2
                 as a prerequisite to influence, 23.6             intervening
                                                                    to help others, 15.7, 15.9
                 with positional power, 24.13
                                                                  interview
               intentions                                           exit, 4.3
                 clear, 6.7                                         hiring skills, 4.9
                 conveying, 3.3
                                                                    techniques, 105.1

                                                                  introvert vs. extravert, 7.1


                                                                  jargon
                                                                    avoiding unclear, 7.5
                                                                    learning business, 5.3

                                                                  job candidates
                                                                    impatience to fill slot, 105.5
                                                                    practical assessment, 4.10
                                                                    recruiting proactively, 105.6
                                                                    success criteria, 105.10
                                                                  judgment
                                                                    making snap judgments, 31.4
                                                                    quick to judge, 20.9
                                                                    rushing to, 8.6
                                                                    withholding, 9.5













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