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Learn more about Manages conflict

Freeley, A. J., & Steinberg, D. L. (2013). Argumentation and debate: Critical thinking for reasoned
decision making. Boston, MA: Cengage Learning.

Gerzon, M. (2006). Leading through conflict: How successful leaders transform differences into
opportunities. Boston, MA: Harvard Business School Press.

Joni, S., & Beyer, D. (2010). The right fight: How great leaders use healthy conflict to drive performance,
innovation, and value. New York, NY: HarperCollins Publishers.

Raines, S. S. (2013). Conflict management for managers: Resolving workplace, client, and policy
disputes. San Francisco, CA: Jossey-Bass.

Runde, C. E., & Flanagan, T. A. (2008). Building conflict competent teams. San Francisco, CA: Jossey-
Bass.

Deep dive learning resource links

Ashe-Edmunds, S. (n.d.). Conflict & cooperation in the workplace. Chron. Retrieved from
http://work.chron.com/conflict-cooperation-workplace-19238.html
Davis, M. P. (2013, January 18). Want your team to work together? Start a fight. Inc. Retrieved from
http://www.inc.com/mark-peter-davis/leadership-encourage-constructive-disagreement.html
Eisaguirre, L. (2008, April). Communicating effectively during conflict. Mediate.com. Retrieved from
http://www.mediate.com/articles/eisaguirreL3.cfm
Gallo, A. (2010, May 12). The right way to fight. Harvard Business Review Blog Network. Retrieved from
http://blogs.hbr.org/2010/05/the-right-way-to-fight/
Glaser, J. E. (2013, February 28). Your brain is hooked on being right. Harvard Business Review Blog
Network. Retrieved from http://blogs.hbr.org/2013/02/break-your-addiction-to-being/
Hallett, T. (n.d.). The 7 Cs of communication: A checklist for clear communication. Mind Tools. Retrieved
from http://www.mindtools.com/pages/article/newCS_85.htm
Harper, J. (2012, July 18). 10 Tips for tackling the toughest workplace conflicts: A guide to resolving on-
the-job disputes. U.S. News & World Report. Retrieved from
http://money.usnews.com/money/careers/articles/2012/07/18/10-tips-for-tackling-the-toughest-
workplace-conflicts
Heffernan, M. (2012, August). Margaret Heffernan: Dare to disagree [Video file]. TED. Retrieved from
http://www.ted.com/talks/margaret_heffernan_dare_to_disagree.html
Manktelow, J. (n.d.). Resolving team conflict: Building stronger teams by facing your differences. Mind
Tools. Retrieved from http://www.mindtools.com/pages/article/newTMM_79.htm
Martin, J. (2014, January 17). For senior leaders, fit matters more than skill. Harvard Business Review
Blog Network. Retrieved from http://blogs.hbr.org/2014/01/for-senior-leaders-fit-matters-more-than-
skill/
Myatt, M. (2012, February 22). 5 Keys of dealing with workplace conflict. Forbes. Retrieved from
http://www.forbes.com/sites/mikemyatt/2012/02/22/5-keys-to-dealing-with-workplace-conflict/

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