Page 26 - UNAM Strategic Plan (REVIEWED) 2019-2024

Principle 12 of King IV requires the board/council to ensure that ICT strategy is
integrated with the overall strategic and business processes of the institution. The

purpose of ICT Governance is “to support the organization to set and achieve its
objectives.” King IV, thus, requires integration of people, technologies, information,

and processes across the entire organization. It further requires integration of ICT risks
into organization-wide risk management. ICT transformation embraces using

technology to support and enhance campus security, teaching and learning, and
research; growing the technological infrastructure and services of the institution to

ensure it meets the needs of its student and staff, by incorporating and implementing
new technologies such as Artificial Intelligence and robotics: embracing the concept

of a smart campus in order to function efficiently and effectively to meet the demands
of the fourth and further industrial revolutions.

The area of operational excellence covers the aspects of administration and

management. It refers to our commitment to focusing on customers’ needs, keeping

staff motivated and continuously improving the output of the institution.

Corporate governance, on the other hand, requires us to balance the interests of all

stakeholders with those of the institution. Corporate governance will facilitate

effective, entrepreneurial and prudent management that will deliver long-term
success of the institution. It also talks to the way the institution will be directed and

governed by Council.

The expected strategic outcome for Institutional Sustainability is a university with a
diversified financial base, supported by technological advancement efficient and

effective administrative and management processes built on good ethos. This theme
has the following six strategic objectives.

7.1.1 Improved strategic and financial planning

Our strategic and financial planning will support effective strategy execution. For this
reason, we adopted the balanced scorecard approach to financial and strategic

planning, and performance management. The balanced scorecard (BSC) will serve
as the basis for knowledge that is needed to make informed strategic and operational

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