Page 34 - Futr Investment Proposal

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Enterprise Market

Futr has existing sales and a pipeline a global trend in chatbot adoption.
from the Enterprise sector which
includes RBS and Peel Hunt- see The Enterprise market globally for
pipeline in Momentum section. chatbots is significant with solutions
being provided by the large industry
According to some reports, 80% of players such as IBM Watson. An
companies either use chatbot example is the chat bot for Bradesco,
technology already, or wish to one of Brazil's largest banks. This is
implement it by 2020. relevant as Futr has traction with RBS in
the
A global market poll found that 45% of UK. https://www.ibm.com/watson/stori
users around the world preferred es/bradesco/
chatbots for customer service. In
another global chatbot market analysis
determined that 33% of customers had
an overall favorable opinion on
chatbots; while that number might
seem low, it’s significantly higher than
the 11% who held negative opinions.
51% of those polled held a neutral
view, suggesting lots of potential for
growth. Finally, 80% of businesses
polled in France, the UK, South Africa
and the Netherlands planned to
implement chatbots by 2020, showing