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Public Sector Market
Futr are part of the Govstart effective way for users to navigate their replace 250,000 UK public sector
programme and have a board of way through YPO’s services and workers – quote: “Reform, a right-of-
advisors who are helping them discover the frameworks on offer. centre thinktank, says websites and
penetrate this market. Public.io, a artificial intelligence “chat bots” could
specialist in helping startups get The chatbot demonstrates YPO’s replace up to 90% of Whitehall’s
traction into the public sector have commitment to lead the way in digital administrators, as well as tens of
warrants in the business and therefore transformation in public sector thousands in the NHS and GPs’
incentivised to help Futr. The business procurement and forms part of an surgeries, by 2030 – saving as much as
is therefore in the right networks to ongoing strategy to continue to £4bn a year.”
help further public sector traction. improve customer online
Every year, the Government experience. If public sector
spends £242 billion on goods and procurement bodies are adopting
services. Giving SMEs more of this chatbots then the end customer will be
revenue is a key priority – by 2020 the looking at chatbots.
Government intends over a third of
procurement spend to go to SMEs. There are numerous reports and
articles on the impact chatbots can
An example of public sector adopting have on the public sector from
chatbots is YPO which is 100% publicly increasing efficiency to reducing
owned by 13 local authorities and is headcount. One example is from the
the UK's largest public sector buying Guardian.
organisation. They announced it had https://www.theguardian.com/technolo
launched the first chatbot built to help gy/2017/feb/06/robots-could-replace-
public sector buyers. The chatbot, 250000-uk-public-sector-workers
Procurement Information Provider, or
PIP for short, is an alternative and Other headlines are Robots could
