Page 10 - SPARK Q3 2018

Professional Services Operations
Worldwide Professional Services Operations teams’ mission is to create value, by enabling Professional
Services (PS) teams like Consulting, TAM and Education to continuously meet or exceed their business
goals, allowing them to focus on their core competencies, while minimizing financial and legal risk to
VMware.
The team supports the PS business across AMER, EMEA and APJ by providing end-to-end operational
support from Pre-sales to Project Delivery and Revenue Recognition
The team supports PS teams in the larger objective to accelerate adoption of VMware’s technology
through people and partners, deliver innovative solutions and differentiated business value to VMware
customers
A team of 65 members in Bangalore supports the following functions
• Presales activities such as creations of Level Of Efforts (LoE) and Statement of Work (SoWs)
• Deal Desk function such as Financial and Legal compliance
• Setting up of PS Engagements
• Billing and Invoicing
• Reporting and Business Analysis

Achievements in FY18
Global TAM team launched in Q3’17-18
EMEA adopted FSS services in Q3’17-18