Page 45 - Employee Handbook - China

MMR is committed to MMR QUALITY
providing its clients with
the highest standards of

service and has therefore SYSTEM
implemented a formal

Quality system to the
requirements of ISO
9001:2008 and ISO

20252:2012.

There are two parts to the ISO system:
ISO 9001 is part of the ISO 9000 series
which is an internationally defined and Quality Manual - technical description of
recognised model for quality assurance. the quality standards for the benefit of
ISO 9001 is a general quality standard
which can be applied to any business. external auditors
Procedure Manual - instruction manual
which describes how projects should be run
Its purpose is to ensure that a business
operates in a systematic, controlled way at MMR
so that the chance of making mistakes on
projects are minimised. This will ensure The quality system applies to all areas of
that a client can rely on the Company to MMR’s business process.
provide a consistent quality of service.
The main sections being:
The ISO 20252 standard has been 1. Proposals
developed especially for market research 2. Commissioning
companies. 3. Project Planning
4. Logistics
This operates on the same principles as 5. Field
ISO 9001, but includes actual quality 6. Qualitative Group
criteria for specific parts of a market Research
research project. A client who buys 7. Data Processing
market research from an ISO 20252 8. Reporting & Job
accredited supplier would be assured that Completion
the project would be completed to a 9. Core Staff Training
certain quality.
10. Purchasing
11. Quality System Control
12. Statistical Analysis

Each of these sections describes the way
that particular aspects of project work or
administration should be run at MMR.

It is important that the procedures are
followed since they will ensure that our
work is conducted efficiently and
professionally.
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