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English for Guidance by Prof. Adel AlSheikh
 provides special information on history, archeology, monuments and works of art,

the environment, culture, natural and built attractions, places of interest

 know much about the history, scenery, and culture (in English) for the places where

you are giving tours to keep the tourists interested

 excellent communication and negotiation skills

 patience and tact

 problem solving skills and ability to think logically

Complaining about a Tour (1)

A: I am having some big problems on this tour.
B: What seems to be the problem? We are here to help you.
A: This tour company seems very disorganized. No one seems to have a clear
picture as to where we are going and when we are going to get there.
B: I will see what I can do about that. How about the accommodations on the
tour?
A: So far, we have been staying in really out-of-the-way accommodations.
B: Is anything wrong with your room?
A: The television in our room was broken, and they didn't send anyone to fix it.
B: I will complain to the hotel manager about that. How about the hotel
restaurant?
A: The food in the restaurant was terrible, and a few people from our group got
sick.
B: I am so sorry that you had such a bad experience. We would like to offer you a free city
tour and lunch to make it up to you.

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