Page 22 - اللغة الإنجليزية - قسم الإرشاد السياحى- الترم الأول

English for Guidance by Prof. Adel AlSheikh

What does the tourist complain?

1. The tourist complains that

(a) the tour was organized.
(b) the tour was disorganized.
(c) the tour guide was rude.
(d) the tour guide was helpful.

(a) the television in the room was broken.
(b) the television in the room was black and white.
(c) the television in the room was small.
(d) the television in the room was blurry.

(a) the food in the restaurant was tasty.
(b) the food in the restaurant was salty.
(c) the food in the restaurant was terrible.
(d) the food in the restaurant was cold.

(a) many people from the group got sick.
(b) a few people from the group like the food.
(c) a few people from the group got sick.
(d) a lot of people from the group got sick.

2. To make up for such a bad service, the hotel will…………………..
(a) offer the group a free city tour and lunch.
(b) upgrade the group to a suite.
(c) offer the group a free city tour and dinner.
(d) offer the group a free coupon for aqua park.

(2)
A: I paid good money for this tour and would appreciate some help with some

problems that have come up.

B: I would like to help you smooth out any difficulties

you are having. What can I help you with?

A: This tour company can't seem to coordinate anything. We are always arriving aft

something is closed or get there when the guides for the site are on a break.

B: We are trying to fix that. Are the accommodations to your liking?

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