Page 24 - اللغة الإنجليزية - قسم الإرشاد السياحى- الترم الأول

English for Guidance by Prof. Adel AlSheikh
(d) offer the group a free coupon for aqua park.

(3)

A: I would like to discuss some problems that I am having with this tour.
B: I am sorry you are having a difficult time. What may I help you with?
A: This tour company doesn't seem to know the town very well. We are always getting

lost!
B: I am sorry that that has been the case. How would you rate your

accommodations?
A: Our accommodations are not pleasant.
B: What don't you like about your room?
A: The room was very noisy, and we couldn't get to sleep.
B: That is unacceptable. Did you at least enjoy your dinner in the hotel

restaurant?
A: The food was horrible at the hotel restaurant, and a few of us got sick after

eating there.
B: I am glad that you told me about the problems. I would like you to be my

guest for a free massage at the hotel spa tonight.

What does the tourist complain?
1. The tourist complains that………………….

(a) they always get on the attraction point on time.

(b) they always get lost
(c) they always get their money’s worth.

(d) they always get a refund.

(a) the room was very cozy.
(b) the room was very dirty.
(c) the room was smelled bad.

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