Page 23 - اللغة الإنجليزية

English for Tourism & Hospitality by Prof. Adel AlSheikh 2020/2021

Part (1) Discussion questions:

1. What factors need to be taken into account when
choosing staff for a hotel?

2. Discuss reasons why someone might want to be employed
as an apprentice in a hotel's restaurant. Do you think it's a
good opportunity?

3. Compare the benefits of having flexible staff (able to work
in different departments of the hotel). Why is this
important?

Part (2) True or false: read each statement
and decide whether it is true or false.
Correct the false ones.

1. Staff positions in a hotel are the same in all hotels.
2. In general the staff can be placed into five different

categories.
3. The support staff cares for the guests directly.
4. Managers have probably the smallest range of

duties than that of any other member of staff you
will meet.
5. Hotel Managing Directors tend to deal with the finance and
staffing issues surrounding the hotel.
6. Front Office Managers are responsible for the food
and drink provided by the hotel.

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