Page 28 - اللغة الإنجليزية

English for Tourism & Hospitality by Prof. Adel AlSheikh 2020/2021

Part (4) MCQ: Circle the letter of the correct
answer:

1. Which of the following front office activities are
included in the arrival stage of the guest cycle?

A. Reservation and pre-registration functions
B. Reservation and registration functions
C. Registration and rooming functions
D. Rooming and guest services functions

2. Which of the following is a primary front office
concern during the occupancy stage of the guest
cycle?

A. Security
B. Account settlement
C. Room assignment
D. Coordinating guest services

3. The largest single charge on a guest account is
normally for:

A. The guestroom.
B. Food and beverage service.
C. Room service.
D. Transportation.

4. During what stage in the guest cycle does a front
office desk agent post late charges?

A. Pre-arrival
B. Arrival
C. Occupancy
D. Departure

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