Page 27 - اللغة الإنجليزية

English for Tourism & Hospitality by Prof. Adel AlSheikh 2020/2021

Maid:

The members of staff, who could be found in the
housekeeping department or the kitchen, dealing
with chores such as cleaning and attending to
laundry, but can also be responsible for room service
The maid brought my wife and I a lovely afternoon tea,
which included the most delicious scones I have ever
tasted.

Receptionist:

A person who might be the first member of the hotel
staff to meet a guest; they will work in the lobby
behind a front desk and tell the guest which room
they have booked and how to get there
When arriving at the hotel, the receptionist greeted us
with a big smile and asked the porter to take our bags to
our room.

Valet:

A member of staff, usually a man, who will help a
guest with many different personal services; these
services could range from shoe polishing to parking
the guest’s car
I was very cross when the manager informed me that the
valet had scratched my car, but then the manager assured
me that the valet would be paying for the damage from his
wages.

Waiter/waitress:

Staff who work in the restaurant or bar and will bring
the guests their orders of food and drink
We gave the waitress a large tip as she had looked after
us very well all evening.

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