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providing a good level of customer service? What do you feel are some of the challenges to achieving
a high level of customer service?

I think there is different ways to judge that. One of the things is I have always been able to develop
collegiate and cordial relationships with other public agencies. I would reach out to other agencies
around a tax measure so that they could take that into consideration to consider the likelihood of
success for their bond measure. Customer service has always been important to me. I know we've had
customer surveys that were sent out kind of on a random basis. We have also done things where we
had a little link in the signature block providing people to provide comments and suggestions on our
service. When you see good service by an employee you should recognize it by bringing it up in a
meeting or telling them. I think that provides validation for them from peers.

Whatever agencies I would interact with, whatever other managers are within the District, I would seek
them out. I would meet with department heads and ask how our department could serve them better.
I would go and seek out feedback from customers, members of the community, there were unions
involved, and I would seek to understand what their objectives are. If you have people who are not
open to change and they are backed by unions that can be a real challenge. Unfortunately, that is
something I face every day. There are still people we have not been able to convince to "up their game"
so to speak. No matter what their assignment is. Generally I try not to use discipline as the method, but
sometimes it's best to take action on it, and try to get them to get with the program. Providing good
quality customer service is something that is not there. I want to gain an understanding of who the
person sees as their customers.

Closing
9. Is there anything else you would like to add?
I know that I don't have recent experience with a lot of the technology that Cities are using now
adays, but I have had some opportunity to use some technology like Granicus at the City. Current
experience in those kinds of systems has not been a strong suit of mine. I have been involved in
updating and acquiring technology. Like a lot of offices we are very technology dependent.

10. If out of the area – Are you willing to relocate?

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