Page 121 - VFWD -DOACotB - AMB 03 01 19

My primary responsibility as Chief of Staff was to develop a strategic plan. In most instances, coming into a
new offices with a new member of congress and a new member of legislature, those strategic plans were
created from scratch. It was culmination of the vision of the legislature and the best direction in serving
the constituents of his District. Had to include everything and anything having to do in serving constituents
at the State level.

My role was to create and administer the strategic plans, and track it and create accountability in achieving
these goals.

I was overseeing 100% of the whole plan.

5. Please describe your experience with electronic filing systems as it pertains to this position.

Not quite sure. Electronic filing systems - my role as Chief of Staff, Communications Director, to make sure
that we had a good communications program so that each of our constituents knew, that our programs
were transparent. We created shared drives and clouds and drop boxes, that would allow us to share that
information so that our entire staff was on the same page. We had a legislative management system. That
system allowed us to track our constituents when they had case work or issues with their local community
or the State of California and ensure that what we provided was saved and documented in our EFS.

6. Please describe your experience in evaluating technology and operational procedure utilized in an
administrative department and your approach to implementing change, if needed.

One of my first role in Congress was to select a computer program and system for use throughout the
offices and again going back to my sole responsibility was to ensure those systems were easy to use and
so that we could document case work to communications to anything that we needed to provide to our
constituents was on that computer system.

7. Please describe the roles in which you have had a relationship with a board of directors, and what your
role was in those examples. Can you provide an example of when you have had to research a regulatory
item and present your findings to the Board?

At one point I worked for the Sacramento Chamber of Commerce, we had a Board of Directors, and I
answered to them and our CEO. My role was to guarantee that the Board of Directors had an
understanding of what we were working on. The second part of that is, over the past 20+ years, part of my
role has been to evaluate legislation and regulations on a State level and how those will be implementing
and how they would effect the business community or a Water District, or how it would effect specific
constituencies, and making a determination, a recommendation to our legislator or legislators on how best
to work or possibly change the legislation to make it better for those interested stakeholders.

Communication, Collaboration, and Personnel Management

8. This position will interact with managers throughout the organization as well as partner organizations
and individuals in the community. How do you evaluate whether your department is providing a good
level of customer service? What do you feel are some of the challenges to achieving a high level of
customer service?

First of all, I am well-versed in engaging Boards and committees on goals and objectives. In the past I have
developed surveys to gauge on how well our organization is meeting the customer's expectations. We
would massage that information to determine what kinds of programs we should be offering and then we
would regularly reach out to constituents, every 10 days, we would also have regular town halls to gauge