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6. Please describe your experience in evaluating technology and operational procedure utilized in an
administrative department and your approach to implementing change, if needed.

I guess I can draw on that experience I did have. We had gone through the process where we had
mapped all of he different processes. We worked through a detailed workfflow with all of the different
department heads. We were beginning to define what we were looking for in a system. When I came to
the Santa Clara County System. We had some old software systems because our computers were old.
One of the first things I set about doing was refreshing our computers. Basically within about 12
months of getting intot the position I had put together enough funding to upgrade our computers,
Windows, and basically make a major improvement in the technology that we have. I was able to
subsequently upgrade our prolaw system, we have upgraded several times since then. I have tried to
keep the department current with its technology and not allow it to fall behind. During that time we
also transitioned to Office 365 and did a number of other things to improve the technology in the
office. While with the City, we had done some things where we had a pilot, we were able to post items
of, we were posting items that were from current agendas, but as we got requrests from other parties,
we would scan those, or convert them to PDFs, made them available on our CAD system, we were
going to be bringing more of our records online so that they would be more available to the public.

As far as implementing changes, like I said I had to update the selection process with the fire
department. At the county I have been able to reduce the number of texts that we have and gone to a
digital library format, our attorneys now have access to everything so that they don't need to search for
things outside sources, we have everything in house available to them online.

As far as changes, the thing I am most proud of is involving people who are going to be involved in that
process, the operating departments, the web masters, the Directors Assistants, or the administrative
people. They were involved in the process as well, so when we had accurate information and it was real
time, and also talked about what the ideal system would be. That's where change management started
happening, we started overcoming some deep seeded resistance, because they could see how the
technology would make their jobs easier.

7. Please describe the roles in which you have had a relationship with a board of directors, and what
your role was in those examples. Can you provide an example of when you have had to research a
regulatory item and present your findings to the Board?

As a City Clerk, I was a Council Appointee so I had a very close relationship with the Council. When
someone left or retired, often times they would appoint a successor on a temporary basis. In my case,
the Mayor felt comfortable enough with me, that I was directly selected and appointed by the Council
unanimously. I think I have always had a good relationship with the elected officials. If we know
someone has a particular snack that they like, make sure that we have that available to them. IT's little
things like that that solidify a relationship between a clerk and a governing member. I saw how some of
my colleagues were more demanding than perhaps they should have been. I always treated staff with
respect. One of the things that I was trying to do was provide the background and the avenues for the
Council to take their actions without having backlash, or as little backlash as possible, by anticipating
what their needs were and what their issues were.

Communication, Collaboration, and Personnel Management
8. This position will interact with managers throughout the organization as well as partner
organizations and individuals in the community. How do you evaluate whether your department is