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Communication, Collaboration, and Personnel Management
8. This position will interact with managers throughout the organization as well as partner
organizations and individuals in the community. How do you evaluate whether your department is
providing a good level of customer service? What do you feel are some of the challenges to
achieving a high level of customer service?

You need to conduct surveys. Depending on who the customer is - if you are talking about outside
people - they have to be anonymous - the more accurate the better. As far as knowing if you are doing
good customer service, having surveys is important. As a supervisor, doing voter outreach, I provided
my own training and sent staff to training for interacting with public. Ultimately you implement
technology. That's where you get your surveys out. You can get data to see your actual results. I can
look and be happy with what I'm seeing in terms of customer service.

Closing
9. Is there anything else you would like to add?

I think I am very adaptive, and I try to be an excellent team player. I like to manage and build
relationships. I think to have an effective team they have to be kept happy. Some people might need
flexibility, some people might need praise. I think I am excellent working with people. I believe I
communicate well with staff. I feel, personally, I am very excited about this position. I feel that it
would be a great fit for me, I would have to speak with the DM and see what she wants. But, looking
at the position, and speaking with the predecessor, I feel that I would be a great fit.

10. If out of the area – Are you willing to relocate?